Claro Chile, a subsidiary of Mexico's America Movil since August 2005, is one of Chile's three mobile telephony operators. In 2002 the company began expanding its third generation (3G) wireless network to boost capacity and meet growing nationwide demand for advanced data services using CDMA2000 1X technology from Nortel. GSM/GPRS/EDGE and UMTS/HSDPA networks were subsequently deployed throughout the country. In July 2010, Claro Chile merged with Telmex Chile to form a company which offers triple-play services under the brand Claro. Claro Chile is headquartered in Santiago, Chile.
Back in 2009-2010, Claro decided to extend its Network Operations Center capabilities to address its network expansions needs.
The solution is based on NetBoss XT network management system. Claro has previously selected NetBoss for its network expansion projects. With NetBoss XT, Claro has a single, centralized Network Operations Center (NOC) that manages all of its wireless networks throughout Chile. The NetBoss system enables Claro to benefit from real-time management of all elements of a multi-vendor, geographically dispersed network from a single platform. TECOM participated in the commissioning and agent development.
By utilizing the advanced capabilities of NetBoss XT, Claro can quickly detect, isolate and correct network failures without affecting services and keep operational costs low.